Rockwell Automation streamlines remote services options

Rockwell Automation has reconfigured its TechConnect remote support solution to provide customers with improved troubleshooting, easier programming and product configuration, and a more seamless support experience for improved plant wide optimization.

The offering is available at four different levels: Self-Assist Support, Product Support, System Support and Application Support.

Users also can now add a la carte options to their standard support level, allowing for customization.

"To meet the evolving needs of our customers, we streamlined our remote support offerings and added several new capabilities. TechConnect subscribers can now receive support via email, online chat and interactive user forums. A forthcoming smartphone solution will allow access to support offerings and chat via the mobile Web," said Jon Furniss, global product manager.

The four updated support contract options replace the eConnect, DirectConnect, PriorityConnect and InSite offerings.

However, users with existing contracts will not experience any disruption in service.