Deploying IT solution in seven time zones in Europe

BMC Software says Groupe Danone has fully implemented BMC’s information technology service management (ITSM) offering, a key piece of business service management (BSM). Says Michael Kollig, Danone’s chief information officer for Northern, Eastern and Central Europe: “There was an urgent need for the BMC ITSM service desk solution to be in place quickly to provide information technology infrastructure library (ITIL)-based, best practice process support for this environment. This means the deployment time for the project was reduced from 18 months to six months — a 66% time saving — and, at the same time, supported ITIL best practices and therefore mitigated against risk.”

The project with BMC Software spanned the Northeast and Central European region, comprising 8,000 internal customers spread across 110 sites, 30 operational units, 21 countries, 17 languages, and seven times zones.

The BMC project, completed with partner InfraVision, will enable Groupe Danone to increase the accountability and visibility of IT service and support and automate the help desk process to reduce costs and incident call volume.