Dated: 1 July 2008 Daphne Tan, Outgoing editor and eternal consumer
“What exactly do consumers want?”
It would be pure folly to try and tackle this question in the short space of an editor’s note. But this being my precious last column in AFJ, I might as well give it a shot.
I belong to the generation where, growing up, the ultimate tea-time treat was a certain brand of chilled chocolate cake. To be sure, the thrill wasn’t so much in the taste but in what the product embodied—a food retail breakthrough that was to revolutionize completely our eating habits.
For the first time I could remember, the fuss of home-baking was tossed aside for modern ultra-convenience packed in a neat silver foil. After years poking around musty provision stores, the concept of supermarket shopping took off with as much delightful inevitability as a cocoon-to-butterfly metamorphosis. And so was triggered the rise of the processing empire.
Convenience and modern packaging were fresh concepts then; today, they are a given. On the one end, consumers, particularly in Europe, are now crying out for sustainable production, organic options, differentiated quality. And on most counts, consumers everywhere just want a good (high quality, well priced, convenient) product that delivers the goods (nutrition and taste). In a world brimming with choices and exotic new taste experiences, I’d like to believe that there’s power in nostalgia-induced consumption. We still enjoy best the foods we grew up eating, this time perhaps at the touch of a microwave button and with the right nutrition and organic labels.
Marrying technology with tradition—now that’s a concept I would buy.
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